refund

Refund & Cancellation Policy

Effective date: June 2026 Last updated: June 2026

This policy explains how billing, cancellations, and refunds work for ClientX. It applies to all paid plans purchased through ClientX (“we”, “our”, “us”), a product operated by Continum.

For any billing question, email hey@continum.in.

1. Our Approach

ClientX is a subscription software product. Because every paid plan can be evaluated in full before any real money is charged, our subscriptions are generally non-refundable once a billing cycle has begun. We’d rather you never reach a point where a refund is needed — so we make it easy to try the product first and to cancel in one click before you’re billed again.

This policy sits alongside our Terms & Conditions and Privacy Policy.

2. The Trial Is Your Guarantee

Every new account starts with a 7-day trial:

• A $1 authorization is placed on your card to verify it. This is not a charge — it drops off within 7 days.

• You get full Starter access during the trial, capped at 50 conversations.

• You are not charged the plan price until the trial ends.

The trial exists so you can fully evaluate ClientX before paying. If you cancel before the trial ends, you are never charged the subscription fee. We strongly encourage using the trial to confirm the product fits your needs.

3. Cancellations

You can cancel at any time:

• Cancel in one click from your dashboard. No email back-and-forth required.

• When you cancel, you keep access until the end of your current billing period.

• Cancelling stops all future charges. We do not bill you again after the period ends.

Cancelling does not trigger a refund for the current period. You retain access to everything you paid for until that period expires.

4. Subscription Refunds

Monthly subscription fees are non-refundable, including for:

• Partial months or unused time after a cancellation

• Conversations or other plan limits you did not use during the period

• Forgetting to cancel before a renewal, except as described in Section 5

When you start a new billing cycle, the service is made available to you in full for that cycle, which is why fees for an active cycle are not refunded.

5. When We Do Issue Refunds

We will review and, where appropriate, issue a refund in these situations:

• Accidental renewal — if you contact us within 7 days of a renewal charge, have not meaningfully used the plan during that period (we generally treat under 10 conversations as a guide), and intended to cancel. These are handled case by case as a goodwill gesture.

• Duplicate or incorrect charge — if you were billed twice for the same period or charged an amount that doesn’t match your selected plan, we refund the difference in full.

• Confirmed service failure — if a verified technical fault on our side made the product substantially unusable for an extended period and our team could not resolve it, we may issue a partial or full refund for the affected time.

Refund decisions outside the duplicate/incorrect-charge case are made at our reasonable discretion.

6. Annual and Prepaid Plans

If you are on an annual or other prepaid plan, you may request to cancel and receive a prorated refund for the full, unused months remaining, minus any discount that was applied for committing to the prepaid term. The current and any partially used month is not refundable.

7. Enterprise Agreements

Enterprise plans are governed by the refund and cancellation terms set out in their individual contract or order form. Where those terms conflict with this policy, the signed agreement controls.

8. How to Request a Refund

Email hey@continum.in from the address associated with your account and include:

• Your account email and workspace name

• The charge date and amount

• The reason for the request

We aim to respond within 5 business days. Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear after it is processed.

9. Payment Processing

Subscriptions and one-time purchases are billed through our payment provider, Dodo Payments, which acts as our merchant of record. Dodo Payments may appear on your card or bank statement instead of “ClientX” or “Continum.” Refunds are processed through Dodo Payments back to the original payment method.

10. Chargebacks

If you believe a charge is wrong, please contact us first at hey@continum.in — most issues are resolved quickly. Filing a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is investigated.

11. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify account owners by email. Continued use of the platform after changes constitutes acceptance.

12. Contact

For any billing, cancellation, or refund question:

Email: hey@continum.in Company: Continum Product: ClientX — clientx.in